When it comes to assessing the quality of a product or service, stakeholders involved in the decision-making process have many different criteria to consider. These criteria can vary from company to company, and even within a company. One such criterion is customer satisfaction. And customer satisfaction is not only important for companies that sell products; it’s also an important factor in the quality score of a service or product. In this blog post, we will explore which of the following items is not a component of quality score: customer satisfaction, user feedback, defects, and failures.

Quality Score Components

  • Processes
  • Responsiveness to changes
  • Timeliness of responses
  • Error rates

Each of these five components are used to calculate a quality score. However, each component has different weighting in the overall score.

Which of the following is not a component of quality score?

Quality score is a metric used to measure the quality of websites. It is not a single item, but a combination of different factors. Some of these factors are:

-Page speed

-Site reliability

-Search engine optimization (SEO)

-User experience

A. Location

Quality score is not a component of Google search results.

Google has released its Quality Score algorithm update in March 2019. Quality Score factors into how well a page ranks in Google search results, with higher scores indicating better rankings. However, quality score is not a component of the Google search engine results page (SERP). The page’s title and description are still important factors when ranking a page.

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B. Staff

Quality Score is not a component of B. Staff.

C. Facilities

Quality score is not a component of quality.


Quality score is not a component of customer satisfaction.

Quality Score is not solely a measure of a website’s content.

A quality score takes into account how well the website meets the needs of its visitors, as well as how easy it is to navigate.

This means that quality score does not include things like site speed, which are important factors in overall website usability.

 this is not supported by the evidence. Furthermore, there are other factors that are important to customers such as satisfaction with the product or service itself.

Wylder Elio
I am a WordPress Developer, who has been programming for over 8 years. I have expertise in PHP, JavaScript, HTML and CSS. In addition to this, I also know SEO and Technical SEO as well as how to make your website rank on Google’s first page of search results.